DELIVERY & RETURNS
As we enter a very busy period for orders, our dedicated team are working hard to hand pack orders from our London store. We are working to minimise any delays to order fulfilment & meet quoted time frames, but in the event there are slight delays in receiving your order, we apologise for this in advance & thank you again for your understanding & support.
Christmas Delivery Update
We recommend you place your order by the following time & dates to receive before Christmas for U.K. & International delivery.
- WORLDWIDE Monday 16th December ~ 1pm
- EU | Monday 16th December ~ 1pm
- U.K Monday 23rd December ~ 1pm
In London? Collect your order or shop in store until 6pm ~ Monday 23rd December.
UK & Worldwide Delivery
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Enjoy complimentary UK delivery on orders exceeding £200
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Benefit from free worldwide delivery on orders above £400
Order Processing
All orders are meticulously packed by our team at our London store, utilising sustainable packaging materials. We strive to ship orders within 1-3 business days of receipt. While our goal is to dispatch your item within one working day, please note that processing times may extend to three days during peak periods.
Delivery rates are calculated at checkout, based on the size and weight of the items ordered.
Our website is integrated with DHL Express, ensuring reliable and prompt shipping. Once your order has been dispatched, you will receive email and text notifications containing tracking information.
UK Delivery Options
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Complimentary DHL Express Tracked delivery for orders over £200
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DHL Express Tracked delivery (1-2 working days) for £6.
EU Delivery Options
- Complimentary DHL Express Tracked delivery for orders over £400
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DHL Express Tracked delivery (1-3 working days) starting from £16.
- Please note that the implementation of the new General Product Safety Regulation (GSPR) legislation within the EU may result in delays to shipping times.
Worldwide Delivery Options
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Complimentary DHL Express Tracked delivery for orders over £400.
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DHL Express Tracked delivery (2-4 working days) starting from £18.
Delivery rates are determined at checkout and are based on the total weight of the items.
We encourage you to review our size guides carefully prior to making a purchase. Should you have any questions regarding sizing, please contact our customer service at sales@thomasfarthing.co.uk
SHIPMENTS OUTSIDE THE UK
When visiting www.thomasfarthing.co.uk, the displayed currency and applicable tax rates are determined by your IP address. Customers located outside the UK will see prices that exclude UK VAT (currently 20% for UK customers).
Please be aware that it is the customer's responsibility to pay any local import VAT and customs duties upon delivery. DHL Express, our primary courier, will automatically calculate taxes and duties based on the order value and the destination country. If you believe these fees are excessive, you may challenge them directly with DHL or your local customs office, and not through Thomas Farthing Ltd.
In the event a customer declines to pay these charges, any associated fees will be deducted from the original order value, which may impact the refund amount.
UK-made products may qualify for reduced import duty under EU regulations. Consequently, while tax will be applicable upon delivery, duties may be significantly lower.
We recommend checking with your local customs office for accurate information regarding any potential charges or exemptions relevant to your order.
Please Note: We are unable to undervalue orders or designate them as gifts.
RETURNS POLICY
All of our products are made to a very high standard and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange or refund of the goods provided they are returned to us within 14 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.
Please return your goods to the following address :-
Thomas Farthing
40 Museum St
London
WC1A 1LU
United Kingdom
Any returned garments or goods that have been used for marketing purposes, filming or for events without prior arrangement with Thomas Farthing Ltd will be ineligible for an exchange or refund.
From Outside The EU
When returning goods from outside The U.K. please state ‘RETURNED GOODS’ on the outer package to avoid any customs charges and delays with your refund.
Returns Terms & Guidelines
All returned items must be unworn, unwashed and complete with original tags and packaging.
We are not responsible for the return shipping cost of items.
It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in return transit.
If returning an item from outside the EU, please clearly label 'RETURNED GOODS’ on the parcel, to avoid any customs charges. Thomas Farthing Limited is NOT responsible for any return custom charges made and may refuse to receive the parcel.
We will refund shipping charges only if the goods are in some way faulty.
Any returned garments or goods that have been used for marketing purposes, filming or for events without prior arrangement with Thomas Farthing Ltd will be ineligible for an exchange or refund.
If you have any questions regarding our returns policies please email us at sales@thomasfarthing.co.uk
Thomas Farthing is passionate about the planet and aims to help improve the state of the environment. Having seen firsthand the amount of plastic waste generated by the fashion industry we decided only to use 100% plant-based biodegradable packaging and natural materials in our products when possible.
Our love for travel, people and nature has become an integral part of the brand. We exhibit our designs through cinematic photography and film, tapping into your imagination and offering a sense of adventure. Each individual garment is designed with careful consideration of materials, colours and shapes, taking inspiration from our collection of 1930-40s archival pieces and photography.
We work with skilled, long-standing manufacturers within The U.K. and Europe, each specialising in a specific field of expertise - Our hope is that you feel your Thomas Farthing garment is better in ten years than it was when you bought it. 
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